Refund, Cancellation & Exchange Policy

Last updated: August 16, 2026

1. Refund policy

We refund orders in the following circumstances:

• The wrong product was delivered.
• The product arrived defective or not in working order.
• The product was damaged in transit.
• The product materially differs from its listing in size, colour or function.
• The order was lost in transit and cannot be traced.
• The supplier cannot fulfil the order after payment (in this case we refund in full, including all fees, automatically).

To request a refund you must contact us within 7 days of delivery, by WhatsApp or email, with your order code, clear photographs of the item and packaging, and a description of the problem.

Approved refunds are returned to the original payment method within 7–14 business days. The exact timing depends on your bank or payment provider. Where you prefer, we can issue store credit instead, which is available immediately.

Where a refund is approved because of our error or a fault in the goods, we refund the full amount paid including the shipping fee and the service fee. Where an order is refunded for another reason after it has already shipped from China, the shipping fee already incurred is not refundable.

Exclusions

Refunds are not available for:

• Buyer's remorse — a change of mind after the goods have been purchased from the supplier.
• Minor variations in colour, texture or finish between the supplier's product photographs and the item received.
• Items damaged by misuse after delivery.
• Requests made more than 7 days after delivery.

2. Cancellation policy

You may cancel an order free of charge, in full, at any time before we have purchased the goods from the supplier — in practice, within roughly 24 hours of payment. Order status is shown in the app; while it reads "Order Placed", cancellation is still free.

After the supplier has been paid:

• While the goods are still in China and have not been dispatched to Lebanon, cancellation may be possible depending on whether the supplier accepts a return. Any charge the supplier imposes is passed on at cost.
• Once the goods have been dispatched from China to Lebanon, the order cannot be cancelled. You may still claim under the refund conditions in section 1 if something is wrong with the goods.

To cancel, contact us by WhatsApp or email with your order code. Cancellations cannot be actioned through the app alone.

3. Exchange policy

Because every order is sourced individually from China, we do not hold stock and cannot offer direct exchanges. Where an item qualifies under section 1, we refund it and you are free to place a new order. We do not charge a second service fee when re-ordering a replacement for an item we refunded because of our error.

4. Contact

• WhatsApp: +961 70 839 011
• Email: support@chinapackint.com
• Legal entity: Dabouk Trading — Lebanese Commercial Register No. 2239100